Rescue Benefit FAQ's
GLOBAL RESCUE FAQ’s
Global Rescue has set the industry standard by providing the highest quality risk and crisis response services, including: medical, security, evacuation, staffing, consulting and other critical services for our members anytime, anywhere in the world. Anytime a 52 Hike Challenge member is more than 100 miles from home they may use their rescue benefit in case evacuation is needed. Services are provided from the point of injury or illness to the nearest facilities, anytime.
To use your Rescue benefit, 52 Hike Challenge members must call Global Rescue as soon as possible during an emergency. Global Rescue services are available throughout the world, including the United States. The 24-hour Global Rescue Operation Center phone number is 1-617-459-4200. You can also email: firstname.lastname@example.org.
1. How does Global Rescue know I am a member?
When you sign up for the Ultimate Package or 52 Hike Challenge Membership by the last day of any month, coverage will become effective on the 15th of the following month.
For example, if you sign up for the membership July 31st, your coverage will begin August 15th. Global Rescue has a list of 52 Hike Challenge Ultimate Package purchasers and members. You do not need a membership card or other proof of membership to receive Global Rescue's services if your membership is paid and up to date.
2. What activities does the service cover? Where do I have to be to receive the service?
The benefits of Global Rescue's apply to any land-based activity. Global Rescue will coordinate a rescue from the time you are beyond 100 miles of your home and/or in the backcountry, provided you initiate the rescue by calling Global Rescue’s Operation Center.
3. Does Global Rescue Place any restrictions on elevation or the use of technical climbing equipment?
No, there are no restrictions on elevation or the use of technical climbing equipment.
4. Do I have to be a U.S. Citizen to Join Global Rescue?
Global Rescue membership is available to anyone, regardless of their country of citizenship. Although Global Rescue is headquartered in the U.S. there are thousands of non-U.S. members who enjoy the exact same benefits as U.S. citizens.
5. Are there any areas in which Global Rescue does not provide services?
Coverage is valid in most places around the world if you are more than 100 miles from home. Travelers requiring field rescue or medical evacuation below the 80th parallel north or above the 60th parallel south are eligible for Global Rescue’s services; however, they will be performed on a fee-for-service basis. They also cannot guarantee rescue places where there is a chance that the rescue team's lives are in imminent danger. In places where Global Rescue’s team can’t participate directly, they may still be able to help with the coordination and communication. Please remember that the Global Rescue Service benefit applies only to rescue and evacuation expenses and does not apply to the search process.
6. Will GR provide care during transport?
Yes, Global Rescue’s transport services provide initial care and stabilization. Global Rescue pays for any treatment during transport.
7. What happens if a call for rescue is needed?
You must call Global Rescue first to receive benefits. However, there may be times when a 52 Hike Challenge member (or someone else on the member's behalf) simply calls the local "911" number first. In those cases, Global Rescue needs to be notified as soon as possible, especially while the rescue is still in process. This will allow Global Rescue to provide full capabilities of logistical support to the mission, form contingency plans, utilize a full team of evacuation experts, and ensure up to $7,500 in benefits. Let your family, partners, friends and guides know about the Global Rescue Operation Center phone number before engaging in the activity.
8. What if I am out of the country?
If you are out of the country, you will still need to contact Global Rescue. If placing an international call will be difficult, let your trip leader or guide, team members, family, friends and/or emergency contact ahead of time that he or she will need to call the Global Rescue Operation Center if there is an accident or emergency.
9. How do I contact Global Rescue if I am somewhere with no phone service?
You may first have to travel to a place where a phone call or communication can be placed. We recommend having a two-way GPS communication device like a SPOT or Garmin. Global Rescue can perform pre-trip communication checks with you. You can mobile message Global Rescue to initiate an evacuation.
10. Will I be evacuated if I have altitude sickness?
Yes, for cases that require in-patient hospitalization. However, the possession of a Global Rescue membership should not override common sense or personal responsibility. Any member suffering symptoms of Acute Mountain Sickness should not ascend higher and should contact Global Rescue as soon as possible. Global Rescue’s medical teams are trained to assess members with symptoms of Acute Mountain Sickness and are supported by Global Rescue’s staff physicians, including a leading authority on altitude-related issues.
11. Who will I speak to if I call the Global Rescue hotline phone number?
The hotline is staffed 24/7 and is made up of critical care trained paramedics, nurses, civilian search and other experts in organizing and coordinating medical and security support who can perform Field Rescue operations.
12. Will GR pay for medical bills?
No—Global Rescue is an evacuation provider. We do however provide our Signature Travel Insurance that includes medical coverage.
13. Does Global Rescue have the ability to respond to emergencies as quickly and reliably as calling 911 or a local EMS system?
Yes! Unlike any other crisis response provider, insurance company, or air ambulance card, Global Rescue does more than just a “hospital to hospital” transfer. They pioneered worldwide field rescue in 2004. Since then, they have completed thousands of operations all over the world. It is important to note our trigger for field rescue: any medical emergency that could result in a serious or life-threatening injury qualifies. Global Rescue’s has an extensive network. They can coordinate with local SAR teams make it quicker, more reliable and either aircraft or paramedic will be deployed in case a rescue is needed.
14. What is the typical response time?
Global Rescue will immediately initiate services. Their operations professionals are prepared to provide life-saving advice to members over the phone. Multiple factors may influence the time it takes to reach a member for rescue.
15. Will Global Rescue transport me to a medical facility of my choice?
Depending on the urgency of the injury, Global Rescue can consider an individual’s insurance provider network and source a compatible facility. Their highest priority is client’s health and safety. In severe events, Global Rescue works to find the fastest and most appropriate facility to save that individual’s life.
16. Will Global Rescue provide an evacuation exceeding $7,500 without my consent? Global Rescue does not mobilize evacuation resources without confirmation form the client or their designated representative. Global rescue will always communicate with individuals if the planned evacuation will exceed $7,500.
17. What if I am out on that trails and get lost, is my coverage valid then?
Call Global Rescue first for evaluation. If they do believe you are in serious threat, imminent danger and harm, benefits will kick in. They can also attempt to get your GPS location and help launch SAR, however, please note SAR fees are not covered by this benefit.
18. Does Global Rescue pick up friends / companions?
Global Rescue will only transport members experiencing a qualifying injury or illness.
19. Can I get a refund on my benefit enrollment?
Once the membership has commenced, 52 Hike Challenge and Global Rescue cannot provide a refund.
Disclaimer: Global Rescue is not insurance, but a provider of services. As a service provider, Global Rescue is focused on our members’ needs and do whatever is necessary to get members home during an emergency.