Refund policy

For store orders of merchandise: We do not accept returns.

We can only offer refunds on orders that have not been fulfilled.

We apologize for the inconvenience, but once an order has been fulfilled we are unable to offer refunds. We use a 3rd party printer and sometimes their products may run small, so when in doubt, please order up a size. If you received an item that you believe to be damaged or defective, we will be happy to exchange it out for a new item. If you are not satisfied with your purchase, contact us and we will do our best to find a solution for you.

Thank you for your understanding, we appreciate your business!

Hiking Trip Terms and Conditions

These Terms and Conditions ("Terms") govern all guided trekking trips and related services we offer. By paying a deposit or any part of a trip fee, you ("Participant") agree to these Terms for yourself and for everyone included in your booking. Please read them carefully, including the sections on non-refundable payments, assumption of risk, release of liability, and arbitration.

Refund summary. Deposits are never refundable. If you have paid in full, you may cancel in writing before the Full Payment Due Date for a refund of everything you paid except the deposit. Once the Full Payment Due Date has passed, payments are non-refundable. Trips changed or cancelled because of weather, natural events, safety concerns, political unrest or other events beyond our control are not refundable. Full details are in Sections 2 through 4.

1. Eligibility and Booking

-Participants must be at least 18 years old. Minors may join only if accompanied by a parent or legal guardian who accepts these Terms and signs the waiver on the minor's behalf.
-A booking is confirmed only when we have received the deposit and sent you a written confirmation.
-You are responsible for providing accurate names, contact details, medical disclosures and emergency contacts.
-All prices are in U.S. dollars (USD). 

2. Payments and Deposit

Deposit. A deposit as advertised for each trip, per person, is due at booking to reserve your place.
Full Payment Due Date. The remaining balance is due no later than three months before the trip start date (the "Full Payment Due Date"). You may also pay in full at any time before that date.
Non-refundable deposit. The deposit is non-refundable and non-transferable in all circumstances, including cancellation for any reason, no-show, or early departure, unless we agree otherwise in writing.
Missed payment. If the balance is not received by the Full Payment Due Date, we may treat the booking as cancelled by you and release your place. No refund is owed, and amounts already paid are forfeited.
Payment disputes. Please contact us at info@52hikechallenge.com before disputing a charge with your card issuer so we can try to resolve the issue promptly.

3. Cancellation and Refunds by the Participant

If you have paid only the deposit: No refund. The deposit is forfeited.

Paid in full, and cancel before the Full Payment Due Date: Refund of all amounts paid minus the non-refundable deposit.

On or after the Full Payment Due Date: No refund of any kind.

-Cancellations must be sent in writing to info@52hikechallenge.com. The cancellation date is the date we receive your notice.
-Approved refunds are issued to the original form of payment within ten business days.
-After the Full Payment Due Date, no refund is given for reasons including change of plans, illness, injury, family or work emergencies, visa or travel-document problems, failure to meet fitness requirements, or missed flights or connections.
-No refund or credit is given for any unused portion of a trip (meals, lodging, transport, permits, activities), including late arrival, early departure, or choosing not to participate.
-Date changes or transfers to another person are at our sole discretion and may carry an administrative fee, plus any additional costs.

4. Changes, Interruptions and Cancellations by Us (Events Beyond Our Control)

We may modify, reroute, delay, shorten, interrupt or cancel a trip before or after departure if we reasonably determine it is necessary because of any of the following ("Excluded Events"):

Acts of God and weather: floods, landslides, avalanches, wildfires, smoke, earthquakes, storms, heavy rain or snow, extreme heat or cold, high water, or unsafe trail, pass, road or snow conditions.
Safety: any condition that creates, in our judgment, an unreasonable risk to participants, guides or staff.
Political and civil events: political unrest, civil disturbance, strikes, protests, riots, curfews, war, terrorism or the threat of any of these.
Government and public-health actions: closures or revocation of permits, parks, trails or borders, travel advisories, epidemics or public-health orders.
Other events beyond our reasonable control, including transport failures, utility outages, or supplier or permit-agency failures.

If a trip is changed, interrupted or cancelled because of an Excluded Event, the deposit and all payments are non-refundable and not eligible for credit, and we are not responsible for your other costs, such as flights, lodging, gear or lost wages. 

Our trip leaders and guides have final authority to change the route or schedule, stop, or turn the group around at any time for safety or weather reasons. Those decisions do not entitle anyone to a refund.

If we cancel a trip before departure for a reason that is not an Excluded Event and is within our control, we will offer a reschedule option or a refund of amounts paid.

5. Health, Fitness and Suitability

-Trekking is strenuous and often takes place in remote areas, at altitude, and in changing weather. You confirm that you are in good health and physically able to take part, and that you have disclosed any medical condition, injury, allergy or medication that may affect your participation.
-We may refuse to start or continue your participation, without refund, if in our reasonable judgment you are unfit, unwell, inadequately equipped, impaired by alcohol or drugs, or a risk to yourself or others.
-If you need an accommodation for a disability, contact us before booking and we will discuss what is reasonably possible given the nature of the trip and terrain.

6. Assumption of Risk

You understand that trekking and outdoor activities involve inherent and unavoidable risks, including falls, sprains, fractures, hypothermia, heat illness, altitude sickness, dehydration, lightning, rockfall, avalanche, river crossings, wildlife encounters, vehicle accidents, delayed or unavailable emergency help, and in extreme cases, permanent injury or death. You voluntarily choose to take part and accept these risks.

7. Release and Limitation of Liability

To the fullest extent permitted by law, you release and agree not to sue us, our owners, officers, employees, guides, contractors, landowners and permit-granting agencies for injury, illness, death, or loss of or damage to property arising from your participation, including claims based on ordinary negligence. This does not release claims for gross negligence, recklessness or intentional misconduct, or any claim that cannot be released under the law of your state. You may be asked to sign a separate Participant Release and Assumption of Risk form before departure. Participation is conditioned on signing it.

Our total liability for any claim relating to a trip is limited to the amount you paid for that trip, to the extent permitted by law. We are not liable for indirect, incidental or consequential damages. We use third-party providers (transport, lodging, outfitters, porters) and are not responsible for their independent acts or omissions. We are not responsible for lost, stolen or damaged personal property.

8. Insurance

-You must carry travel and medical insurance that covers trekking at the planned maximum elevation, emergency medical evacuation and search and rescue, medical expenses, and personal accident. Trip cancellation and interruption coverage is strongly recommended. We may ask for proof before departure.
-All costs of rescue, evacuation, medical care and early return, whether arranged by us or by others, are your sole responsibility.
-We are not a licensed insurance provider and do not sell insurance.

9. Conduct and Responsibilities

-Follow the instructions of guides, stay with the group, observe Leave No Trace principles, and obey all laws, park rules and permit conditions.
-We may remove anyone from a trip, without refund, for unsafe, disruptive, abusive or unlawful behavior.
-You are responsible for valid ID, passports and visas (for international trips), required vaccinations, and the personal gear listed in your packing list.

10. Itinerary and Inclusions

Itineraries are a guide only and may change due to weather, conditions, permits, logistics or safety. What is included or excluded is as stated in the trip description at the time of your booking.

11. Photos and Media

We may photograph or record trips and use the images for marketing. If you do not want to be included, tell us in writing before the trip begins.

12. Privacy

We collect and use personal and health information only to run your trip, respond to emergencies and meet legal obligations, and we may share it with guides, partners and emergency responders as needed. See our Privacy Policy for details, including rights available to residents of certain states such as California.

13. Governing Law, Arbitration and Class Action Waiver

Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Where your state's mandatory consumer laws give you rights that cannot be waived, those rights remain.
Informal resolution. Before filing any claim, you agree to contact us at info@52hikechallenge.com and give us 30 days to try to resolve the dispute.
Binding arbitration. Any dispute that is not resolved informally will be resolved by binding individual arbitration administered by AAA under its consumer rules, held in Los Angeles, California or remotely, rather than in court, except that either party may bring an individual claim in small-claims court.
Class action waiver. To the fullest extent permitted by law, claims may be brought only on an individual basis and not as part of a class, collective or representative action.

14. Electronic Acceptance and General Terms
Submitting payment is your electronic signature and agreement to these Terms under the federal E-SIGN Act.
If any provision is found unenforceable, the remainder stays in effect.
These Terms, your booking confirmation, and any signed release form are our entire agreement. We may update these Terms for future bookings. The version in effect on the date you book applies to your trip.

15. Contact

K&P Enterprises LLC

info@52hikechallenge.com